Privacy Policy

1. Introduction

Warmhaven ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and attend our educational sessions. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it.

This policy applies to personal data collected through our website at https://warmhaven.pro, through our contact form, and in the course of administering session bookings. For questions, contact us at [email protected].

Warmhaven operates under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA). Where EU residents interact with our services, we also acknowledge GDPR principles as a standard of good practice.

2. Data We Collect

We collect the following personal data:

• Name and email address (collected via our contact form)
• Phone number (if provided voluntarily in the contact form)
• Message content (submitted via contact form)
• Website usage data (via cookies and analytics, where consented)
• Session booking details (name, contact method, session preference)

We do not collect sensitive personal data such as financial account details, identification documents, or health information.

3. How and Why We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries submitted via the contact form
• Arranging and confirming session bookings
• Sending post-session follow-up messages (educational content only)
• Improving our website and educational materials using anonymised usage data
• Complying with applicable Thai laws and regulatory requirements

Legal basis for processing: We process data on the basis of your consent (where given), to perform a contract or pre-contractual steps at your request (booking), and for our legitimate interests in operating an educational service responsibly.

4. Data Retention

We retain personal data for the following periods:

• Contact form enquiries not resulting in a booking: up to 6 months
• Session booking records: up to 3 years from the date of the session
• Membership records: for the duration of active membership plus 1 year
• Analytics data: in anonymised or aggregated form only, no specific retention limit

After these periods, data is deleted or fully anonymised.

5. Data Sharing

Warmhaven does not sell personal data to third parties. We may share data in limited circumstances:

• With service providers who assist us in operating our website (e.g. web hosting, email delivery), under data processing agreements
• With analytics providers (e.g. Google Analytics), using anonymised or aggregated data where possible
• When required by Thai law or a competent authority

We do not share personal data with advertisers or marketing platforms.

6. Cookies

Our website uses cookies to manage session functionality and, with your consent, to collect anonymised usage data. For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

7. Data Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data transmitted via our website
• Access controls limiting who within Warmhaven can access personal data
• Regular review of our data handling practices

In the event of a personal data breach that is likely to affect your rights, we will notify the relevant parties in accordance with applicable Thai PDPA requirements.

8. Your Rights

Under the Thai PDPA and, where applicable, the GDPR, you have the following rights:

• Access: the right to request a copy of your personal data
• Rectification: the right to have inaccurate data corrected
• Erasure: the right to request deletion of your data, subject to certain conditions
• Portability: the right to receive your data in a commonly used, machine-readable format
• Objection: the right to object to processing based on legitimate interests
• Withdrawal of consent: where we process data based on your consent, you may withdraw it at any time
• Lodge a complaint: you may contact Thailand's Office of the Personal Data Protection Committee (PDPC) or, if applicable, your local data protection authority

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external websites, including Google Maps. Warmhaven is not responsible for the privacy practices of those sites and recommends reviewing their respective privacy policies before submitting personal information.

10. Children's Privacy

Warmhaven's services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently done so, we will delete that data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Material changes will be communicated via a notice on our website. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related enquiries, please contact:

• Warmhaven
• 149 Sukhumvit Road, Watthana, Bangkok 10110, Thailand
• Email: [email protected]
• Phone: +66 92 614 8035